FAQ

Frequently Asked Questions

Are you a legitimate DUI school?

Yes, we are licensed as a DUI Service Provider. All Instructors and Counselors providing services through myduiclass.com are fully credentialed.

How do I know if I can take this class?

Although our program offers a money-back guarantee (see terms), it is your responsibility to determine whether our classes will fulfill your requirements. This is a distance-learning program meant for educational purposes only. Some courts and DMVs do not accept online programs. Check the state of your offense here.

How do I get a release form?

Please download the release form from the following link: Download.

How do I reset my password?

If you have forgotten your password, you can reset it by clicking the "Forgotten your username or password?" link on the login page. You will then be asked to enter either your username or your registered email address. Once you have done this, you will receive an email with instructions on how to reset your password. Please remember that this email may go to your SPAM folder or Junk email.

How do I login?

You can view the detailed description of how to log into your class at: Login Instructions.

Why can't I log in?

If your time to complete your class has expired or you missed a payment on your payment plan, your class access will be suspended. Please email support@rightdirectionservices.com.

How do I get an extension?

If your time to complete your class has expired, you can get an extension HERE.

How do I get a rush review?

If you need your class reviewed today or tomorrow, you can get a rush review HERE.

Do you contact the DMV, court, or my probation officer?

No, we do not automatically contact anyone unless you specifically request it and sign a consent for the release of confidential information. These forms can be downloaded here.

How many hours do I need to take?

If you have had an evaluation, the number of hours is indicated on your evaluation summary. If you have not had an evaluation, you can check the hours here. Please note that we do not set the number of hours required; each state has its own minimum number of hours required to satisfy an offense. This can vary due to BAC level and number of offenses. Also, if your offense was in a different state than where you reside, you will be better served by taking the hours for the state with the highest requirements.

Do you offer a payment plan?

Yes, during the payment process, you will be given the option of paying in full or using a payment plan.

I need proof of enrollment, how do I get this?

Once you enroll in a class, simply log into your class section, click on the link in the upper left side of the screen to view your profile. From your profile, you can print your proof of enrollment.

Can I make a copy of my certificate of completion?

The certificate is yours to make copies of as needed.

Can you send a certificate of completion somewhere else for me?

Yes. Normally, we email you the certificate of completion. However, if your state requires us to send a certificate directly to the agency, we are happy to send the certificate to the state agency or person you have identified. You must provide a release and the address or fax number for the document to be sent to. Additional costs are incurred if we are required to overnight a certificate. Please note that we cannot file electronically with the state of CA as we are not located in CA. There is a $40 additional fee for overnighting a certificate; regular mail or faxing is free.

How do I get a copy of my certificate of completion?

Once you have completed your class and the DUI Instructor has approved your work, you can log into your class section, click on the link in the upper left side of the screen to view your profile. From your profile, you can print your certificate of completion, which will bear the instructor's signature.

Is there a time limit on taking my class?

Each class has its own timeframe to be completed as follows:

  • 8, 10, 12 Hour, & VIP Classes – 30 Days to Complete
  • Wet Reckless, 14, 15, 16, 18 Hour Classes – 40 Days to Complete
  • 20, 21, 22 Hour Classes – 50 Days to Complete
  • 24 Hour Class – 60 Days to Complete
  • 32, 40, 48 Hour Classes – 90 Days to Complete
  • 32 Hour – 3 Month Class (90 Days)
  • 45 Hour, 52 Hour – 6 Month Class (180 Days)
  • 60, 66 Hour – 9 Month Class (270 Days)
  • 72, 78 Hour – 18 Month Class (540 Days)

(Completion means reviewed, passed, and certificate issued)

Is my information secure?

Your session is completely private and secure. The software we use employs built-in, always-on security measures to protect user privacy and access to data and computers.

If my class has been rejected, how do I get a refund?

Fax or mail us a copy of the rejection letter from the authority to which you submitted the certificate of completion. Please see the terms and conditions page for the refund process.

What do you mean services are confidential?

This means that we do not disclose any information about you to anyone outside of our Center (including spouse, attorney, probation, or court) without a signed release of information or except under the specific circumstances required by law.

Do you actually conduct the classes themselves?

All classes are run by our company, Right Direction Services LLC, and its certified DUI Instructors. However, should a client's needs not be met by our class hours, we reserve the option to refer the client to an affiliated agency for classes, treatment, or additional class hours.

Can you refer me to a DUI provider or treatment center?

Currently, we offer online DUI Education Classes only. If you require outpatient or inpatient treatment at a Treatment Center, we can refer you to a Treatment Provider that meets your needs.

Do you allow judges, DMV representatives, probation officers, or employers to review the class?

Yes. If you are a Judge, DMV/DOT Representative, Probation Officer, or Employer, please contact us, and we will provide you access to view the class content. Please note that you will need to have a signed release of information from your client. These forms can be downloaded here.

I am told I need to do a drug screening, do you do these?

No, these must be done locally and are not part of the evaluation. If you are being requested to do one of these in addition to your evaluation, you will need to submit these results separately to the requiring authority.

I have special forms I need filled out, what do I do with these?

If you have forms that need to be filled out or signed by one of our Instructors, or if you have a referral letter stating what is needed from your Instructor, please fax a copy of these forms to (815) 839-7278.

Additional Fees That May Apply:

  • Special State forms start at $35 depending on complexity
  • Notarization Fee is $25
  • Express Shipping $40 (overnight via UPS or FedEx)
What does it cost?

The cost of the class depends on the number of hours that the state of your offense requires you to take. You can view the general hours required here.

What types of payment do you accept?

Fees are payable by Visa, MasterCard, Discover, American Express, Debit Card, PayPal, Western Union, cashier’s check, or money order.

Are there any other fees?

Depending on your individual situation, the following additional fees may apply:

  • Special State forms start at $35 – $85 depending on complexity
  • Notarization Fee is $25
  • Express Shipping $40 (overnight via UPS or FedEx)
  • Rush Evaluation Fee – we can do a same-day evaluation
  • Rush Class Review Fee – we can do a same-day rush review
  • Missed Appointments $60 (if cancelled within 24 hours of appointment)
  • Extension Fee – if you do not finish your classes in the required timeframe, you are allowed an extension. See Extension Here.

Some states require additional forms to be completed by the agency providing the services. Please note: We do not have access to forms required by states other than Illinois. If your state requires an additional form to be completed, you must obtain it yourself and provide it to our agency.

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